Joy Deb Mukherjee, Director of Training, Call Center Industry, India
- April 01, 2014
- Diane Gruber
- Success Stories
I cannot praise this course enough. Since we implemented this training, not only have we seen significant improvements in our customer satisfaction scores, but our Average Call Handle Time per customer has been reduced by approximately 29%.
I am the Head of the Training Department of the World’s Second Largest Call Center Company in India. We have footprints in over 40 countries including the U.S. For years we have been searching for a cost effective training method to learn the North American style of English Pronunciation. This program is the BEST possible way to learn the English Accent!