Call Center Training for English Pronunciation
with an American Accent

Instantly Improve Call Center
Performance And Customer Satisfaction

American Accent Video Program

• Increased customer and client satisfaction
• Better telephone effectiveness and more efficient handling of calls
• Fewer escalated calls
• Less customer frustration, which improves company image and reputation
• Improved employee communications with co-workers and supervisors as well as customers
• Less employee frustration plus improved job satisfaction,  which leads to better employee retention
• Reduces bias in business situation
• All of which add up to:  SIGNIFICANT COST SAVINGS AND IMPROVED BOTTOM LINE!

“ I am the Head of the Training Department of the World's Second Largest Call Center Company in India.  We have footprints in over 40 countries including the U.S. .For years we have been searching for a cost effective training method to learn the American style of English Pronunciation. Since we implemented this training, not only have we seen significant improvements in our customer satisfaction scores, but our Average Call Handle Time per customer has been reduced by approximately 29%. This program is the BEST possible way to learn the American Accent! . I cannot praise this course enough. ”
- Joy Deb Mukherjee - Director of Training - India

PronunciationWorkshop.com offers several options for our corporate and call center training clients:

• Self- Paced Video Accent Reduction Training
• One-on-one Telephone Training
• On-Site American Accent Call Center Training

Video Training	The PronunciationWorkshop.com Video Training Program consists of fifteen video training sessions which are viewed on a computer. We offer corporate multiple-license packages.  Please contact us for quantity pricing. Distributorships Available.  Please see our PronunciationWorkshop.com Video Training Program page for detailed information about our video training.
Telephone Training	Pronunciation Workshop.com also offers personalized telephone training. Most people show amazing improvement with only one session! Sessions are held on the telephone, and scheduling is flexible. Click here for more information about personalized telephone training!
Onsite Instruction	English pronunciation training for Call Centers and groups is available worldwide for anywhere from 50 to thousands of individuals. Larger groups can be accommodated; however the amount of personalized student interaction is reduced as a result. Call Center Training generally involves two or three days at your facility. It is fun, interactive, and very effective. Each student receives a training manual for use in class as well as homework assignments.  Instruction includes company vocabulary along with industry specific terminology used in the workplace. Fees for on-site instruction depend on the location and the number of participants.   Call Center Training Programs are customized for each individual company.  Contact us today to request a proposal.
Your Trainer - Pronunciation Workshop Founder and Instructor Paul S. Gruber, holds a Master’s Degree in Speech Language Pathology as well as the Certificate of Clinical Competence from the American Speech-Language-Hearing Association. Paul has built an outstanding reputation in the field of English pronunciation. Worldwide Acclaim - Paul has worked with corporate presidents, CEOs and celebrities, and has received worldwide acclaim for his services from companies including McDonald’s, Allstate, Motorola and Abbott Labs, and from global call centers, BPO companies, doctors, CEOs, professionals, universities, actors, ESL students, teachers, Human Resource Managers, Directors of Training, vocational schools, embassies and governmental agencies.  Even members of the United Nations have successfully completed our program!  See our Success Stories. Although our programs are ideal for call center trainings, they are also excellent for any corporate setting where accent reduction and American English intonation and pronunciation will improve job performance.
"The truly remarkable thing about this program is how simple and effective it is. Using this program, we are able to take an individual who is UNEMPLOYABLE for the booming offshore call center industry, and make him EMPLOYABLE with a good job in less than two and a half months . . . That's the power of Paul's program!!. He is changing lives on the opposite side of the world. -- Sanjay Mehta, Managing Director, Teleperformance India. "I make numerous telephone calls to vendors every day and they used to find it hard to understand my English because of my Filipino accent. This program has greatly helped me in my career.-- Melinda T. Borromeo - Phillipines

Pronunciation Workshop.com offers customized packages to meet each company’s unique communication and industry-specific challenges. 
We invite you to contact us to discuss your specific corporate needs.